Kaiser OTC Catalog 2025

Kaiser Permanente’s Over-the-Counter (OTC) Benefit Program for 2025 offers members a convenient way to access essential health and wellness products without a prescription. This program is designed to enhance your health care experience by providing a quarterly allowance to purchase non-prescription items.

Kaiser OTC Catalog 2025 PDF Download

To explore the comprehensive list of available OTC products, you can download the Kaiser OTC Catalog for 2025. This catalog provides detailed information on eligible items, pricing, and instructions on how to place orders. Access the catalog here:

How to Use Your OTC Benefit

As a Kaiser Permanente member enrolled in select Medicare health plans, you receive a quarterly benefit to purchase health-related products every calendar quarter:

• Q1: January–March
• Q2: April–June
• Q3: July–September
• Q4: October–December

To confirm the amount of your quarterly OTC benefit limit, review your Evidence of Coverage (EOC). Any unused benefit dollars at the end of the quarter will expire and cannot be carried over. Minimum order amounts may apply. Creating an account and ordering online is a convenient way to track orders, view previous orders, explore the entire portfolio of products, and monitor your benefit balance. After your order is processed, you should receive it within 1–4 days. Due to the personal nature of these products, returns are not accepted; however, if you receive a damaged item, please call Medline OTC Benefit Services within 30 days. Product availability and pricing may vary throughout the year. For the most up-to-date product catalog, please refer to your online ordering portal. Your order may not exceed your quarterly benefit limit. Limitations and restrictions may apply. For plan information, refer to your Evidence of Coverage (EOC). It is important to note that the OTC products are intended for members’ health and medical use only. The health information provided in this OTC catalog is general in nature and is not medical advice or a substitute for professional healthcare. Cash, checks, credit cards, or money orders are not accepted.

Ordering Your OTC Products

You have multiple options to order your OTC products:

• Online: Place your order online with 24/7 availability and access to order tracking.

• By Phone: Call your region’s OTC Benefit Service representatives for assistance in placing an order.

• By Mail: Complete an order form located in the back of the catalog and mail it to the address at the bottom of the form. Mail order forms may take up to 4 weeks to process.

Frequently Asked Questions

What is the Over-the-Counter (OTC) benefit?

The OTC benefit allows you to order non-prescription health and wellness products that help you stay healthy at home. As a member of our health plan, you have an OTC benefit allowance to use every quarter.

How can I place an order online?

To place an order online, visit the OTC website and indicate that you are a first-time user by clicking on the ‘Create Account’ button. Enter your information exactly as it appears on your Kaiser Permanente member ID card. You will need your first and last name, health plan member ID number, state, and date of birth. Next, create a unique username and password for your account. Once registered, you can log in and access your OTC benefit online, 24/7.

Can I purchase OTC items in-store?

Yes, you can purchase eligible OTC health and wellness items at participating stores. Visit the OTC website to check your OTC benefit balance and to use the product lookup feature. Remember to activate your card before using it. Use your OTC card as the first method of payment at checkout. Any items that are not covered under the benefit will need to be paid for out of pocket.

What if I have questions about my OTC benefit?

If you need additional information or have questions about your OTC benefit, call our dedicated advocates at the provided contact number or chat with them online at the OTC website. They are available Monday – Friday from 7 a.m. to 10 p.m. CT.

By utilizing your OTC benefits, you can conveniently access a variety of health and wellness products to support your well-being throughout the year.